We’re happy to offer free returns or exchanges within 14 days of delivery for any items that are unworn and unaltered. Start your return here and follow the instructions provided.

We kindly ask that any item(s) being returned are placed in dustbag(s) (found in the original packaging), or carefully wrapped in the original packaging materials to ensure items arrive at our facility in the same condition you received them in. 

Please note that original shipping costs and final sale items are non-refundable.

We’re happy to provide free exchanges within 14 days of delivery for items that are unworn and unaltered. Through our returns partner, Frate Returns, you can exchange for an alternate color or size through the returns portal here.

We kindly ask that any item(s) being exchanged are placed in dustbag(s) (found in the original packaging), or carefully wrapped in the original packaging materials to ensure items arrive at our facility in the same condition you received them in. 

Please note final sale items are non-returnable and non-exchangeable.

We're happy to offer a full refund on international orders returned within 14 days of delivery. You’re welcome to use any shipping method that works best for you.

We kindly ask that any item(s) being returned are placed in dustbag(s) (found in the original packaging), or carefully wrapped in the original packaging materials to ensure items arrive at our facility in the same condition you received them in. 

Please send your return tracking number to support@nisolo.com once the package is on its way so we can process your refund. Refunds may take 3–10 business days to appear, depending on your bank.

Customers are responsible for return shipping costs and any applicable duties or taxes. Original shipping fees, duties, and taxes are non-refundable.Returns can be sent to:

Nisolo
700 Indian Springs Drive
Lancaster, PA 17601